Get in touch
Our customer care specialists are available to address questions or requests about NorthEdge AI with clarity and care. Whether you are exploring the service, have recently opened an account, or are already using the platform, we review each message and route it to the most relevant support group.
Ways to reach support
Our support specialists offer practical assistance with account questions and day-to-day use of NorthEdge AI. Help is available Monday through Friday during Canadian Eastern Time business hours, with requests reviewed based on priority. Frequent subjects include:
- Opening or verifying an account, changing personal information, and setting risk preferences
- Navigating the platform or app, including help with technical problems
- Deposits, withdrawal requests, processing periods, and accepted payment options
- Platform features, trading tools, AI-supported functionality, and available approaches
- Comments, feature suggestions, and ideas that could improve the service
- Additional matters, including general enquiries and account support
Reach our team
We aim to make your experience with NorthEdge AI clear, practical, and well supported. Clear communication, openness, and useful assistance guide the way we work. Where available, you may reach us through the form, email, or telephone. Protecting your information and providing dependable help remain important parts of our service.
Email us:
Mailing address: 100 King Street West, Toronto, ON M5X 1A9, Canada
Send a support request
Use the secure form below to provide the requested information, helping us understand your concern and send it to the right team. Messages received on business days typically receive a response within 24 hours, and often earlier. For urgent technical concerns, live chat operates Monday through Friday, from 9 a.m. to 6 p.m. ET.