Personal Information Privacy Notice

NorthEdge AI treats the responsible handling of your personal information as a core obligation. This notice explains what we collect, why and how we use it, how long we keep it, and the protections applied under Canadian privacy law.

1. Privacy oversight and responsible contact

Under applicable privacy legislation, the website operator and the NorthEdge AI platform oversee the handling of your personal information. Our legal notices include contact details and further information. Privacy-related questions may be directed to our privacy officer.

2. Personal information we collect

We limit collection and use to information reasonably required to deliver services, satisfy legal duties and secure the platform. This can include:

  • Identity details: your given name, family name and birth date, collected to confirm who you are and verify your age.
  • Contact details: email address, optional telephone number, province or country of residence and, when relevant, postal address.
  • Account and transaction details: payment information, deposits, withdrawals and records of account activity.
  • Technical and login data: IP address, browser and device attributes, access times and connection records.
  • Verification records: identity documents, proof of address or other materials needed for applicable KYC/AML procedures.

We normally do not seek sensitive information, including health data or religious views, unless required by law or you give us specific permission.

3. Where personal information comes from

Personal information reaches us through a range of protected interactions and channels:

  • Information you submit: such as when creating an account, changing your profile, completing verification or contacting our team.
  • Information generated by use: including cookies, server records, analytics and technical data sent by your device while you use the platform.
  • Information supplied by other organizations: such as payment providers handling deposits and withdrawals, KYC/AML providers or social sign-in services where you approve the connection.

4. How personal information is used

We handle personal information for defined, lawful purposes that are communicated to you, including:

  • Creating, administering and running your account, including the platform features available to you.
  • Managing and securing payment activity, including adding funds and making withdrawals.
  • Responding to support requests and providing suitable assistance.
  • Meeting legal and regulatory duties, including KYC, AML and tax-related requirements.
  • Defending our systems and limiting fraud, misuse and cybersecurity risks.
  • Reviewing and enhancing the platform and the overall user experience.
  • Sending marketing or educational material only where you have chosen to receive it.

5. Permitted and legal bases for processing

  • Delivering a service you request or taking steps you ask us to take before entering an agreement.
  • Fulfilling statutory duties, including anti-money-laundering responsibilities.
  • Supporting legitimate business needs, such as keeping the platform reliable and protected.
  • Using your clear permission, including for optional functions or promotional messages.

6. When information may be disclosed

Information is disclosed only when needed and to carefully assessed providers or other suitable recipients, including:

  • Banks, financial institutions and payment processors that support account funding or withdrawals.
  • Selected specialist firms responsible for KYC/AML verification.
  • Cloud infrastructure and technology vendors subject to appropriate data-processing requirements.
  • Analytics and security companies that use anonymized or pseudonymized data where practical.
  • Professional consultants, including legal and tax advisers, when needed for compliance or legal work.
  • Courts and government authorities where disclosure is legally required or necessary to protect legal rights.

We do not sell personal information or provide it to third parties for their own marketing or commercial purposes.

7. Processing outside Canada

Certain suppliers, such as cloud-hosting and analytics providers, may operate outside Canada. Where this occurs, we apply safeguards intended to protect your information in accordance with applicable Canadian privacy rules.

8. Safeguarding personal information

We use technical and organizational controls intended to keep personal information secure, including:

  • Protected data transmission using up-to-date safeguards, including TLS 1.3 or a later release.
  • Robust encryption for sensitive information we store, including AES-256 where appropriate.
  • Periodic security reviews, penetration tests and assessments conducted by independent experts.
  • Continuous monitoring for suspicious behaviour and attempted unauthorized entry.
  • Permission controls based on roles, limiting employee access according to work requirements.
  • Client funds maintained separately through regulated service providers.

No system can eliminate every security risk, but these controls are designed to significantly reduce the likelihood of unauthorized disclosure.

9. How long information is kept

We retain personal information only for the purpose identified or for the period mandated by applicable law:

  • Throughout the period your account remains open and the applicable contractual relationship is in effect.
  • Following account closure, for the duration required by law, which may be 5–10 years for tax and regulatory records.
  • When consent supports processing, including marketing, until you revoke that consent.

When information is no longer necessary, we securely delete it or anonymize it where suitable.

10. Your privacy-related rights

Subject to the circumstances, you may have the following rights regarding your personal information:

  • Ask whether we hold personal information about you and seek confirmation.
  • Ask us to correct inaccurate information or complete an incomplete record.
  • Ask for deletion where no legal obligation requires us to keep the information.
  • Ask for processing to be limited where permitted under applicable law.
  • Obtain information in a commonly used, structured, machine-readable format where portability rights apply.
  • Withdraw consent for future use whenever consent is the applicable legal basis.
  • Submit a complaint to the appropriate Canadian privacy or data-protection regulator.

11. Cookies and similar tools

Cookies and related tools help the site operate, understand visitor activity and deliver a more convenient experience. Necessary cookies may run as required; analytics and advertising cookies are used only after consent. More details appear in our separate cookie policy.

12. Changes to this notice

This notice may be updated from time to time to reflect changes in law, regulation or our services. The current version will remain available online, and material updates may be communicated by email or within the platform.

13. Privacy contact details

For privacy questions, rights requests or help understanding this notice, contact us at $site_gmail or through the website contact form. Our privacy officer will assess your request and reply within a reasonable period.

By visiting or using NorthEdge AI, you confirm that you have reviewed this notice and accept its provisions.